Shipping policy

Shipping

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

KVCycles will process orders Monday - Friday during normal business hours.
Canada Post, Purolator and FedEx is utilized for our shipping and Canada Post drop off daily from our Castlegar/Nelson location, Monday - Friday, except holidays. After your order is received you will receive an order confirmation e-mail and we will process your order as soon as possible depending on the order volume.

Once your order has been shipped/fulfilled you will receive another e-mail notifying you and there will be a Canada Post, Purolator or FedEx tracking number provided for you to follow your shipment.

Shipment delivery times will vary depending on the delivery location distance from Castlegar/Nelson and Canada Post, Purolator and FedEx delivery standards.

Free Shipping

Free shipping is provided for most orders within Canada that total $125.00 CAD or more before any applicable taxes.

Store Pick Up

We offer the option of picking up your online order at our Castlegar brick and mortar location. We will send you an e-mail to advise that your order is ready to pick-up. I can support Curbside pick-up / Front Porch pick-up at this time. All bikes sold will be pick-up only unless otherwise stated.

One thing to keep in mind when selecting "store pick up" is, some items are not stocked at the brick and mortar location, we have some items that are fulfilled at our off-site location. These items need to be moved to the brick and mortar location for pick up. Please allow 3-5 business days. 

Tracking

DO YOU HAVE A TRACKING NUMBER?

Once your order has been fulfilled you will receive an email notifying you. There will be a Canada Post, Purolator or FedEx tracking number provided for you to follow your shipment.